Privacy Policy
ODAPAY is committed to protecting the privacy and security of customers, merchants, and platform users while providing food ordering, payment verification, and restaurant management services.
Information We Collect
Personal Details
Customer name and contact details, merchant and staff account information
Order History
Food orders, order history, and transaction references
Technical Data
Device, browser, IP information, and system usage logs
Payment Data
We store only: Transaction reference numbers, confirmation messages, timestamps, and verification status.
We NEVER store: Mobile money balances, bank account details, passwords, or PIN numbers.
How We Use Data
- Process and verify orders
- Confirm payments
- Manage kitchen operations
- Generate invoices and receipts
- Prevent fraud and misuse
- Improve system performance
- Provide merchant and customer support
Data Protection
We implement industry-standard security measures including encryption, access controls, and monitoring systems to protect data.
Data Sharing
Data may be shared with partner restaurants, payment service providers, or regulatory authorities when required. ODAPAY does not sell or trade personal data.
Data Retention
Records are retained only as long as necessary for operational, legal, accounting, and regulatory purposes.
User Rights
Users may request access, correction, or deletion of personal data, subject to applicable laws and operational requirements.
Cookies
Cookies and similar technologies may be used to improve security, analytics, and user experience.
Refund Policy
Customer Order Refunds
Refunds for food orders or beverages are handled directly by the hotel, restaurant, or business where the order was placed. ODAPAY does not hold customer funds and does not process order refunds on behalf of merchants.
Eligible Refund Cases
- Duplicate payments
- Failed transactions
- Undelivered orders
- Cancelled orders before preparation
Non-Refundable Cases
- Prepared or consumed food
- Custom meal requests
- Late cancellations
- Completed orders
Refund Requests
Customers must contact the restaurant or merchant directly to request refunds. ODAPAY may assist with transaction verification.
Subscription Refunds
Refunds for ODAPAY platform subscriptions may be granted in cases of:
- Double billing
- Technical errors
- Service interruptions
Refund requests must be submitted within 14 days of payment.
Service Level Agreement (SLA)
Platform Availability
ODAPAY targets 99.5% platform uptime, excluding scheduled maintenance or circumstances beyond our control.
| Support Tickets |
Responded within 24 hours |
| Critical Issues |
Addressed within 4 hours |
| Payment Processing |
Real-time where supported |
| System Monitoring |
24/7 continuous monitoring |
Support Response Times
- Standard tickets: Responded within 24 hours
- Critical issues: Addressed within 4 hours
- Emergency: 24/7 monitoring for outages
Payment Processing
Payment confirmations and transaction verification are processed in real time where supported by the payment provider.
System Monitoring
ODAPAY continuously monitors platform performance and works to resolve disruptions as quickly as possible.
Limitation of Liability
ODAPAY is not liable for losses caused by merchant errors, customer misuse, payment provider failures, or external network disruptions.
